Every Missed Call Is a Job You’re Giving Away.
Kova Systems deploys an AI dispatch agent for your field service business. It captures missed calls, books leads, and follows up on jobs — 24 hours a day, without you touching a phone.
Serving HVAC ·Plumbing ·Auto Repair ·Dental
Lost per month on 3 missed calls at $350 avg.
Of callers who reach voicemail never call back.
Fastest response wins the job. Not the cheapest quote.
Most field service businesses lose jobs not because they’re bad at their work — but because they can’t answer fast enough. Kova Systems closes that gap automatically.
WHAT WE BUILD
Three systems. One retainer.
Missed Call Capture
Every missed call triggers an automated SMS within 60 seconds. An AI agent holds a natural conversation to collect the lead — name, address, service type, urgency. You get a complete brief on your phone.
Post-Job Follow-Up
After every completed job, the system sends a personalized Google review request and a referral ask. Two weeks later, a relationship check-in goes out. You never have to remember to ask.
Reactivation Campaigns
Annual service reminders, seasonal tune-up prompts, and 18-month win-backs fire automatically based on each customer's job history. Set once. Runs forever.
THE FLOW
What happens when someone calls.
Customer calls. You're on a job.
The call rings through to your Twilio number. No one answers.
Recovery SMS fires within 60 seconds.
The system detects the missed call and sends a warm, branded text from your business number — before they've dialed a competitor.
AI agent collects the lead.
A natural multi-turn SMS conversation collects their name, address, service type, issue description, and urgency. No forms. No apps. Just a text conversation.
You receive a complete brief.
A structured summary arrives on your phone: name, address, issue, urgency level, and three available time slots from your calendar.
You confirm. System handles the rest.
Reply with a slot number. The post-job sequence — review request, referral ask, check-in — fires automatically when you mark the job complete.
Recovery SMS — Outbound
Owner Brief — Delivered
Enterprise-grade infrastructure. Your data stays in your own Airtable account.
“A typical HVAC owner with 3 missed calls per month at $350 average is losing $1,050 in recoverable revenue. The system costs $750. You're ahead on the third recaptured job — and reviews and reactivation compound from there.”
PRICING
One flat retainer. No surprises.
Field Service AI Agent
Month-to-month. Cancel anytime with 30 days notice.
- ✓Missed Call Capture Agent — active 24/7
- ✓AI SMS agent collects full lead brief
- ✓Post-job review + referral sequence
- ✓14-day relationship check-in
- ✓Annual, seasonal & win-back campaigns
- ✓Weekly performance summary (async)
- ✓Monthly 20-minute check-in call
- ✓Full Airtable CRM setup & configuration
At $350 per job, this system breaks even at three recovered calls a month. Most clients see that in the first week.
No setup fees. No hidden costs. Data stays in your own Airtable account.
Stop losing jobs to voicemail.
Book a 30-minute call. We’ll show you the system live on a real missed call scenario, walk through what lands on your phone, and tell you honestly whether it’s a fit.
Book a Call →No obligation. No sales deck. If it’s not a fit, we’ll say so.